Contents Professional Strengths Experience Education Professional Education

Professional Strengths

• Building teams composed of managerial, creative and technical people.

• Leading high-performance teams to unexpected levels of performance and objective delivery.

• Negotiating win-win solutions and facilitating agreement between people, groups and organizations.

• Capturing knowledge in lasting, useable formats.

• Creating communication and information deployment solutions, including documentation systems,  internet, intranet, and multimedia.

Experience

Wells Fargo

Business System Consultant

Specializing in standards, processes and metrics, managing workflows among diverse teams, including offshore workgroups.

Accomplishments

• Composed standards and processes required to bring the work into compliance with OCC and other regulatory requirements.

• Designed and delivered training programs for developers, architects, systems analysts, and management.

• Developed and maintain an intranet site for department communications.

• Manage department communications using the Intranet, broadcast email, and other tools.

• Managed projects including implementation of new software, tools and processes.
  

Wells Fargo

November 2000 to Present

Web Developer

Specializing in automated content management, separation of code and content, and accessibility of online material to diverse constituencies.

Accomplishments

• Managed a project that enabled business people to edit online content by separating code from content

• Led the technical/development team that made Wells Fargo the first financial institution certified by the National Federation for the Blind as an Accessible Web Site. (Complying with ADA requirements in a 185-page pilot, putting standards in place to make the rest of the site compliant over time.)

• Project Manager for conversion of electronic products for wholesale and commercial banking. (Transition- First Security Bank to Wells Fargo systems following the acquisition.)

• Information Architect for retrieval system of mission-critical support documentation. (Wells Fargo Production Support Group - PSG)
  

First Security Information Technology

Web Services Team Lead

• Introduced Senior Management to Intranet concepts, which were new to this company and culture.

• Managed team of 3 responsible for Internet and Intranet presences. (http://www.firstsecuritybank.com)

• Researched, developed and presented business cases and research materials for business decisions.

• Designed and implemented processes for ongoing Intranet growth and maintenance. 

First Security Information Technology

May 1997-November 1998

Year 2000 Project Office Coordinator

• Created a high-performance, cross-functional team of 10, including employees from technology and business backgrounds, consultants, and temporary workers.

• Implemented project management methodology

• Designed and implemented a system for measuring progress online (Intranet.)

• Provided project management and process improvement assistance to teams renovating mainframe, midrange, client/server, facilities/buildings, and new acquisitions/subsidiaries for Year 2000 compliance.

Franklin Quest Consulting Group (Now Franklin Covey)

November 1995-May 1997

Consultant

• Developed and deployed a Proof of Concept Intranet site for client.

• Assisted in developing and synchronizing Development Life Cycle methodologies and processes based on Project Management Institute (PMI) Model.

• Project Manager on two major projects- developed repeatable processes which are still in use.

• Provided assistance to other project leads by applying Gantt charts, process maps and ther project management tools.

• Provided on-site information design and strategic communication training and support for client's employees and contractors.

Utah State Department of Commerce, DOPL Investigations

March 1991-November 1995

Investigations Staff

• Assisted with investigations.

• Developed and published investigative reports, exhibits, presentations and summaries for the Attorney General's office to use in prosecutions

• Automated a computer-based pharmacy alert system, using automated fax dispersal methods to provide quick, clear, legal information to targeted pharmacies regarding suspicious practices and circumstances.

Parent Express Magazine

March 1989-March 1991

Associate Editor

• Compiled editorial calendar

• Coordinated the editing and production of   the publication

• Coordinated the efforts of freelance writers, photographers and advertising salespeople

• Automated retrieval and indexing system for editorial and advertising material

Education

• MAED, University of Phoenix - Adult Learning and Distance Education
  May 2005

• BA, University of Utah - Mass Communications March 1991
  Honors at Entrance and Leadership Scholarships

Software

• Office/Productivity Software (MS Office, etc.)

• Project Management, Flowcharting, and Modeling Software (MS Project, Visio)

• Web Development Software (Dreamweaver, CSE HTML Validator, Macromedia Homesite, MS FrontPage)

• Web Management and Tracking Software (IIS, WebTrends, Exploit Submission Wizard)

• Content Management/Version Control Software (Documentum, Broadvision, MS Visual Source Safe, Attache, ClearCase)

• Application Servers (ATG Dynamo)
  

Programming Languages

Client/Server

HTML, DHTML, XML, XSL, Javascript, Java 2.0

Professional Education

Freelance Work

Completed web development, writing, editing, graphic design and/or information architecture for many companies including:

• Advertising Novelties

• Artistic Photos

• CVTI Consulting

• First Security Bank

• Franklin Covey

• KODJ Radio (Oldies 94.1)

• Mountain States Supply

• Phillips Police Equipment

• Shipley & Associates

• State of Utah, Division of Occupational and Professional Licensing

• Tigers Tae Kwon Do

• Tooele Boy Scout Troop #604

• Tooele Chamber of Commerce

• Tooele United Methodist Chuch

• Wells Fargo

• Zions Bancorporation

Publications

Published articles and other materials in the following publications:

• CEO Refresher

• CenterForce Newsletter

• e-journal

• Graduatenurse.com

• GraduateResumes.com

• HRM Review

• ICFAI

• Innovations in Marketing

• It's All About the Journey- Finding Peace, Success and Fulfillment in the Corporate World (Co-Author)

• Magic Ads

• Parent Express Magazine

• Ravenwerks

• Salt Lake City Magazine

• Taming the Dragons- 50 Essays from the Business World (Author)

Contact Information

paula@ravenwerks.com