Use of First Names in Business Etiquette

Corporate America has a history of egalitarianism, “flattened” organizations, open-door policies of chief execs, and invented the “business casual” mode of dress.

I understand and agree with most of that, I have to say that I’m not sure that the use of first names when first meeting people is a good thing. Especially when a very young person meets a much older or senior person in an organization.

I was charmed in India and Europe by the idea that people use last names, even for people that they’ve worked with for quite some time. The formality was not stiff or awkward, and the courtesy really seemed to add a lot to meetings and introductions.   Of course, people always have the option to request that people use their first name, but even that little gesture is charming, in a way.  It indicates that you’ve moved to a certain level of trust in the relationship.

You can’t replicate that in a society where your banker, your doctor, and customer service people who call you out of the blue on the phone call you by your first name as a a matter of course.

I realize that manners change with the times, but my opinion hasn’t.  (And I’m not THAT old – I grew up in the 70′s.)

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